joi9 Privacy Policy

This Privacy Policy ("Policy") describes how joi9 ("joi9", "we", "us", "our"), the operator of the online betting and casino platform at joi9.io, collects, uses, stores, shares and protects the personal data of users ("you", "your", "Player") who access or use the joi9 platform.

joi9 is committed to maintaining the trust of its players by ensuring that personal data is handled responsibly, transparently and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the joi9 website, mobile platform, customer support channels and any other touchpoint through which you interact with joi9.

This Policy should be read alongside the joi9 Terms & Conditions, which govern your overall use of the platform. Capitalised terms used but not defined in this Policy carry the meanings given to them in the Terms & Conditions.

We encourage you to read this Policy carefully and return to it periodically, as it may be updated from time to time. The "Last Updated" date at the top of this page will always reflect when changes were most recently made.

joi9 collects personal data through a number of channels depending on how you interact with the platform. The categories of data we collect include:

joi9 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If any such data is inadvertently provided to us (for example, in a free-text support message), it will not be processed for any purpose other than responding to the relevant enquiry.

joi9 uses the personal data it collects for clearly defined purposes. We will never use your data for a purpose that is incompatible with the reason it was originally collected without first seeking your consent. The primary purposes for which we process your personal data are:

• Account Management: Creating and administering your joi9 player account, verifying your identity, managing your preferences and maintaining accurate account records.
• Service Delivery: Processing your bets, facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay and linked bank accounts, and providing access to casino games, live dealer games, slots and sports betting markets.
• Identity Verification (KYC): Confirming your age (21+), identity and payment method ownership as required to comply with responsible gaming and anti-money laundering obligations.
• Fraud Prevention & Security: Detecting and preventing fraud, money laundering, account takeover attempts, bonus abuse and any other prohibited conduct outlined in the Terms & Conditions. This includes automated monitoring of account and transaction behaviour.
• Customer Support: Responding to your enquiries, resolving complaints, providing technical assistance and maintaining records of communications for quality and training purposes.
• Legal Compliance: Fulfilling obligations imposed by applicable laws and regulations, including responding to lawful requests from competent authorities.
• Platform Improvement: Analysing aggregated usage data to understand how players navigate the platform, identify technical issues and improve the overall user experience.
• Responsible Gaming: Monitoring gambling patterns to identify indicators of problem gambling and, where appropriate, prompting responsible gaming interventions such as deposit limit suggestions or cooling-off period offers.
• Marketing Communications: Sending you promotional offers, bonus notifications and platform updates where you have provided your consent to receive such communications. See Section 12 for details on how to manage your marketing preferences.

joi9 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing that is necessary to perform our contract with you — including account registration, payment processing, bet settlement and customer support — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws — such as age verification, anti-money laundering checks and responding to regulatory or law enforcement requests — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out for fraud prevention, platform security monitoring and product improvement is based on joi9's legitimate interests, where those interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and the use of non-essential cookies is carried out only where you have provided your explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

joi9 does not sell, rent or otherwise commercially exploit your personal data. We share your data only in the circumstances described below, and only to the extent necessary for the specific purpose:

• Payment Processors: We share financial data with payment service providers including bKash, Nagad, Rocket, Upay and linked banking institutions strictly for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• Game Suppliers: When you access games provided by third-party suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi), limited session and account data is shared with those suppliers as necessary to deliver the game and record results. Game suppliers are contractually bound to use this data only for game delivery purposes.
• Identity Verification Providers: We may use third-party KYC and age verification services to cross-reference the identity documents you submit. These providers process your data solely for verification purposes under strict data handling agreements.
• Fraud Detection & Security Partners: Aggregated and anonymised behavioural data may be shared with fraud analytics partners for the purpose of detecting platform-wide threats. Individual player data is shared only where a specific fraud investigation requires it.
• Legal & Regulatory Authorities: joi9 will disclose personal data to law enforcement agencies, regulatory bodies or courts where required to do so by a valid legal order or where disclosure is necessary to protect the rights, property or safety of joi9, its players or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of joi9's business, personal data held at the time of the transaction may be transferred to the successor entity. You will be notified of any such transfer and your data rights will be preserved.

joi9 uses cookies and similar tracking technologies on the joi9.io platform to deliver a functional, secure and personalised experience. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

joi9 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function correctly. These cookies enable your login session to persist, your preferences to be remembered and security features to operate. They cannot be disabled without impairing core platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players navigate the platform — such as which pages are visited most frequently and where players encounter errors. This data is used solely to improve the joi9 platform experience.
• Functional Cookies: Enable personalisation features such as remembering your preferred language, odds format, or recently visited game categories.
• Marketing Cookies: Used only where you have provided consent, to deliver promotional offers that are relevant to your interests based on your usage patterns on the joi9 platform. joi9 does not use cross-site tracking cookies to follow you across other websites.

You may manage or withdraw your cookie consent at any time through your account settings or by adjusting your browser's cookie preferences. Note that disabling strictly necessary cookies will affect your ability to use the platform.

joi9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention periods applied by joi9 are as follows:

• Active Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations and to resolve any retrospective disputes.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of the transaction.
• KYC and Verification Documents: Identity verification documents are retained for the same period as the associated account data — five (5) years from account closure — unless a longer retention period is required by law.
• Customer Support Communications: Support chat transcripts and email correspondence are retained for three (3) years from the date of the communication, unless they relate to a dispute or legal matter that requires longer retention.
• Marketing Consent Records: Records of your marketing consent or withdrawal of consent are retained for five (5) years to demonstrate compliance with applicable consent requirements.
• Technical and Usage Data: Anonymised and aggregated technical and usage data may be retained indefinitely for platform analytics and improvement purposes, as it no longer constitutes personal data once anonymisation has been applied.

Where personal data is no longer required for any of the above purposes, joi9 will securely delete or irreversibly anonymise it. Secure deletion processes prevent recovery of deleted data by any means.

joi9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the joi9 platform.
• Encryption of sensitive data fields (including financial account identifiers) at rest within joi9's database infrastructure.
• Role-based access controls that restrict internal access to personal data to employees and contractors who genuinely require it to perform their duties.
• Regular security vulnerability assessments and penetration testing conducted by qualified security professionals.
• Multi-factor authentication options available to players to further secure account access.
• Automated anomaly detection systems that flag unusual login behaviour or transaction patterns for immediate review.
• Documented incident response procedures to ensure timely and effective containment and notification in the event of a data security incident.

While joi9 employs industry-standard security practices, no digital platform can guarantee absolute security. You are strongly encouraged to use a strong, unique password for your joi9 account and to enable any available two-factor authentication features to supplement our security measures.

As a joi9 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

Please note that some rights are subject to conditions and limitations. For example, the right to erasure cannot be exercised where joi9 is legally required to retain the relevant data. In such cases we will clearly explain the limitation that applies to your specific request.

The joi9 platform is strictly for adults aged 21 years and above. joi9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be securely deleted and any funds will be handled in accordance with our minor account policy.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. If you believe a minor may have registered on the joi9 platform, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

joi9 employs age-verification checks as part of the registration and withdrawal process specifically to prevent underage access to gambling services. These checks are a non-negotiable part of the platform's responsible gaming framework.

The joi9 platform may from time to time contain references to or integrations with third-party services, including game suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi, as well as payment service providers such as bKash, Nagad and Rocket. These third parties operate their own platforms and privacy policies that are entirely independent of joi9.

joi9 is not responsible for the privacy practices, data security measures or content of any third-party service. We encourage you to review the privacy policies of any third-party service with which you interact when using the joi9 platform. This Policy applies exclusively to data processed by joi9 in the operation of the joi9.io platform.

With your consent, joi9 may contact you with information about promotions, bonuses, new games, seasonal offers (such as Eid and Pohela Boishakh specials) and platform updates. Marketing communications may be delivered via SMS to your registered mobile number, email to your registered address, or in-platform notifications.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the Notifications section of your joi9 account settings.
• Clicking the unsubscribe link included in any marketing email sent by joi9.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Withdrawal of marketing consent will be processed promptly. Please allow up to 5 business days for all channels to reflect your updated preference. Withdrawing marketing consent has no effect on your ability to use the joi9 platform or receive service-related communications such as deposit confirmations, withdrawal notifications and account security alerts — these are sent on the basis of contractual necessity, not consent.

joi9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, platform functionality or data processing practices. When material changes are made, the "Last Updated" date at the top of this Policy will be revised, and where appropriate, we will notify registered players of significant changes via email or in-platform notification.

Your continued use of the joi9 platform following publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the revised Policy, you should cease using the platform and may contact [email protected] to request account closure and data deletion.

We encourage you to review this Privacy Policy periodically to remain informed about how joi9 protects your personal data.

If you have any questions, concerns or requests relating to this Privacy Policy or the way joi9 processes your personal data, please reach out to our support team. All data-related enquiries are handled with priority and in strict confidence.